Although we were SO happy to read this customer was pleased with the trash cabinet, we were concerned about their hamper review. We contacted this customer because rather than reach out to us they left a review. We definitely want to help anyone who has concerns but, we can't help if we don't know :-) What we can make out from the response to our message is that they did not know the drawers were not inset into the cabinet. We do post pictures of this on every listing with a drawer. We spend a LOT of time taking our pictures to show details. Our drawer style is clearly displayed. We are happy to give you all of the information we can so that you can make the best decision about whether or not to purchase.
A screw also wiggled its way lose during shipping, which we could have easily replaced. The customer was able to remedy this themselves.
We did reach out to them, found out their concerns, responded with solutions and have not hear back from them since.
Please know, every single review is read by us and if addressing a situation is necessary, we will gladly do it. But of course we would rather do it and make you happy before hand rather than read it on a review. We stand by our products and want to do what we can to make it a beautiful shopping experience for everyone :-)
Please read the listing and look over all of the pics. Feel free to zoom in for details. The FAQs page is a *must read*. If you still need information, write us, we'd love to help!