Thank you very much for your feedback. We are pleased to read you are happy with your cabinet overall! We appreciate the opportunity to address your concerns publicly to help others better understand our product.
We do not plug pocket holes. There are no pocket holes on the outer bin, only internally. It is unnecessary to the look or integrity of the cabinet and would waste valuable building time.
Any raw or exposed wood is painted, inside and out. Panels that are not wood are not painted on the back.
Our drawer design is as shown on our site and clearly visible prior to ordering. Our drawers are built similar to many kitchen cabinets which do not recess into the cabinet itself. It does not hinder the use or functionality of the cabinet at all. Attached are 2 pictures from the listing that show the drawer style.
We send pictures to customers of assembled cabinets prior to shipping to give customers a sneak peek and for our own records should anything arise after shipping. From reviewing these pre-shipment pictures, your drawer was not opening on its own prior to shipment. This might occur if your floor is not level and scooting the cabinet a couple of inches could solve your drawer issue.
The wood is sanded several times prior to painting and lightly between paint coats. Keep in mind this is not a faux surface like veneer or melamine so it will feel different.
Again, many thanks for your feedback. We continuously strive for a 5 star experience. We do wish this had been a perfect experience for you, and we apologize that it was not. It is our hope this explanation clarifies any issues for all customers, existing and potential. We are always here for questions or concerns before or after a purchase.