We are thrilled to hear you love your hamper!
We appreciate the suggestion as well! We do send an initial email with an explanation of our process and also giving a quick heads up that this message is the only message they will receive because we are busy building beautiful cabinets. Please see the attached copy. We also have a great presence on Instagram, Facebook, Etsy and the Better Business Bureau to help validate who we are :) We know ordering online is sometimes questionable. Hopefully this response will help any future customers see our process and feel confident in allowing us to build for them.
We do appreciate the feedback and will definitely look into finding a solution that will put the customer's mind at ease.