Jo Beth was amazing to work with and provided excellent customer service. This trash bin was nicer in person. We purchased for our beach house in Florida and it arrived just in time for family guests. They absolutely loved it and couldn't believe how pretty a garbage bin could look. To quote my sister in law "even the nicest stainless steel bins, still don't look nice". Because we rent out the unit when we are not there, my husband insisted that people would never know it was the garbage, so I placed a "trash" decal on there. We purchased our own handle (which I had Jo Beth drill the holes for) to match our new kitchen cabinets, so it looks like it was all planned from the beginning. Thank you so much guys!