We are SO happy to hear she is happy with her cabinet! That is our goal, happy customers and beautiful trash and laundry :)
We do want to take a moment and address her concerns. We attempted to contact her with no response. Our cabinets are meant to open and close just like a kitchen cabinet. We do have a video posted on our site to show how they work. They are not meant to push shut and walk away. Unfortunately, a soft close hinge can't function correctly with the weight of a trash cabinet. But if you are opening and closing the way it was designed, it will work beautifully!
Not sure about the cans moving around. We have never heard that one. The best solution would be to ensure the cans are centered. There is no need for a backer or shelf to hold it in place, especially once trash is placed in the container.
We hope this explanation helps our customers and future customer understand how our cabinets were built to function and we greatly appreciate the opportunity to help clarify any concerns.
The cabinet is so beautiful in her space! We love it!