Made with ♥ in Parkville, Missouri

FAQ

I still have questions….

Why do I not see shipping rates?

Shipping is free unless you are in Hawaii or Alaska, please message us for rates as they are NOT the same. We wish they were. We ship only to the United States.

Do you have items in stock and ready to ship?

Your new bin will be made to order in your color choice with your handle selection and with your door center. Since each item is made fresh, we don’t have items in stock for immediate delivery. The items you see in our pictures were sold. You can count on your item to look nearly identical to the listing. Of course, if your item is stained, wood grain will vary.

Your trash bin or laundry hamper will take at least 5 weeks to receive. Seems like forever, but it’s worth the wait. Please keep in mind we are a very small, 2 person company and while we work diligently to keep our turn around time at 5 weeks, it is extremely possible to run late. If you have questions, feel free to ask.

What does the back look like?

The back is open unless you purchase a bin/hamper with a drawer. If your bin/hamper has a drawer then the drawer portion is covered. See the picture below. Backing serves no functional purpose. Our bins/hampers are sturdy and solid. Your bin/hamper is easier to clean with *no* backing attached.  For those customers who would prefer backing, We do sell it separately under ADD ON ITEMS located in the top menu. The back of the bin is hardboard backing. As you can see, it's not a 'finished' back. But then again, most backs are to the wall. Finished backing, including painting the backing is not available. It is only available as depicted. 

 

 

What are the bins, hamper and shoe bins made from?

Our items are made from cabinet grade Baltic birch plywood. We look for the best wood we can find to build your bin. This wood species is very strong and durable. Your new item will last for many years. Because it is made from wood and not MDF, veneer or melamine, please expect occurrences from nature, including texture. The cabinets will have texture.

If you add a beautiful cedar top, there will be knots in the wood. You will see rustic nail holes where the boards are fixed together. Please feel free to zoom in on our pictures. The cedar top adds so much character and such a warm, rustic charm! Although beautiful to behold, it is NOT graded for food preparation. 

We use washable, cabinet paint in a semi-gloss finish on our white and black paint. Other colors are semi-gloss exterior paint for durability. To clean your cabinet, use a soft cloth, warm water and the tiniest amount of dish soap. Do not use abrasive materials or harsh chemicals. It will ruin the surface.

*colors/brands subject to change without notice.  

We call it:          Actual maker name:

Soft white         Behr Palais White - *NOT* ultra bright white like paper.

Black                 Onyx Black 00NN 05/000

Neutral Blue      Sherwin Williams Refuge 6228

Turquoise Blue  Sherwin Williams Cloudburst  6487

Light gray          Sherwin Williams Mindful Gray 7016

Medium gray     Sherwin Williams Cityscape 7067

Soft Ivory           Sherwin Williams Aged White 9180

 

Rather have a stained bin? Please be sure to understand stain uptakes differently with each piece. It will have wood grain, swirls and color variances. If this is not appealing to you, consider a painted item.

The colors we stock are:

Red Mahogany

Golden Oak

Driftwood

Black

Dark Walnut

Espresso

Provincial (warm brown)

Gray

Unfinished is available upon request.

Stained bins will have a layer of clear protector applied.

Keep in mind when looking at the stain colors, we use Baltic birch plywood. Each wood species will react to stain in a different way. This is important if you are trying to match cabinets.

Again, we mention, a stained cabinet will have swirls and color variation along with wood grain and texture. If this is not something you prefer, consider our painted items. See the example below. 

 

The colors listed above are the colors we stock. There is no charge for ordering the above colors. They are interchangeable. If you need a color other than what we keep in stock, use the link below to purchase your custom color. 

https://lovemade14.com/collections/double-bin-trash-bin/products/specific-custom-color-option

The trash can inside may vary in color depending on availability.

 

Can I change the dimensions?

We have several different bin dimensions in our shop and do not offer dimension changes.

Please measure your space before ordering. Some of our bins are counter height and others are not, but all sizes are listed for you. 

How do I use this bin/hamper?

The bin is very easy to use. Think of it as a cabinet door that you pull open and hold to shut.

Please use furniture protectors when placing items on top. To clean your cabinet, use a soft cloth, warm water and the tiniest amount of dish soap. Do not use abrasive materials or harsh chemicals. It will ruin the surface.

The trash bins will hold a 13-gallon kitchen trash bag. We do include the cans. No need to go searching for the right size…that’s nice!

Laundry hampers also come with removable, washable laundry bags…again, nice!

Where is the mounting bracket and do I need to use it?

The bracket can be found in the back of the bin/hamper on the inside. Drill through the backing and into your structure. If you have a drawer, remove the drawer to locate it. If not, just open the door and look towards the back. We suggest mounting every piece of furniture to keep everyone safe. This is provided as a courtesy.

Where do you ship? Who is your shipper? How much is shipping?

Shipping is free unless you are in Hawaii or Alaska, please message us for rates as they are NOT the same. We wish they were. We ship only to the United States.

Our bins and hampers come assembled, just screw in the back and handles. Our carrier is FedEx. We will ship to the address listed on your order. If you have entered the wrong address, just message us before we ship your item. We can help. But once it ships, it has to be redirected and FedEx will charge for that.

If you are local to Kansas City, contact us to pick your item up and get a discount for picking your item up!

When your order ships, we will send you a tracking number to enter on the Fedex.com site. You can see just when your new, long-awaited item will arrive. FedEx may require a signature on bins with a final price of over $599.99.

Black Friday, Cyber Monday weekend prices are not honored after the sale date.

What happens if my item arrives with shipping damage?

We really hate shipping damage. We use a ton of packing material to get your item from our home to yours dent free. We want the moment you open your box to be a gloriously happy moment. FedEx takes very good care of our packages. But things still happen beyond our control. Although the damage is not common, like everything else, it can happen. If it happens to you, relax and know we will help you! Send us pictures of the damaged item and the damaged box. Most items can be repaired easily with help from us. This might include sending touch up paint or sending a replacement part. Almost any piece on the bin is able to be replaced by us and installed with minimal effort from the customer. 

If you have any other questions that we have not addressed here, just send us a message!

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